Returns & Refund Policy
Welcome to Solar Clarity, Returns & Refund Policy page! Thank you for choosing us for in your shopping endeavors.
If you are here, this could mean you are requiring some assistance to return the goods or arrange for a refund on items that you have purchased.
See below extracts taken from our Terms and Conditions Page for easy reference .
7.1. You may return goods in the following instances:
Within 7 (seven) days of the date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act; or
within the implied warranty period if the product is defective; or
Within 10 (ten) business days, if the Company has made an error in delivery.
7.2. Notwithstanding the above, the Company shall not be required to accept the return of any goods, unless defective within the warranty period, if at your direction the goods have been:
partially or entirely disassembled;
permanently installed, affixed or attached;
Joined or added to or blended or combined or embedded within other goods or property.
8. RETURNS PROCEDURE
8.1. The Company will not accept the return of any product unless with the written consent of the Company.
8.2. Customers agree to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. You are required to bear the cost of shipping and insurance required for the return of the goods to the Company.
8.3. The Company will not refund shipping charges, unless an error in delivery was made by the Company.
8.4. Should the Company in its absolute discretion elect to accept return of any goods, it will furnish the Customer with written notification and the goods must be immediately returned to the Company with the corresponding invoice, undamaged, unopened, clean and saleable. The risk in the goods shall remain with the Customer until the goods are received by the Company.
8.5. Customers agree that all returned products for credit, replacement or refund will be 100% complete, in a resalable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
8.6. There shall be a 25% return charge (as per supplier/manufacturer charge) for returns due to the order being the fault of the consumer.
8.7. If any component of the returned product is missing, the Company will refuse to accept the return or may impose additional charges against the Customer for the replacement of the missing component.
8.8. The Company may impose a reasonable fee should it be necessary to restore the goods in order to render it suitably fit for re-stocking.